Terms & Conditions
Last Updated: 08 October 2026
Welcome to AL MADINA INTERNATIONAL TRAVELS. By accessing or using our website and services, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our services.
1. Our Services
AL MADINA INTERNATIONAL TRAVELS provides Hajj, Umrah, travel, accommodation, transportation, visa assistance, and other related travel services as offered through our website and business.
2. Booking & Registration
- Customers must provide accurate and complete information when making an enquiry or booking.
- Passport and other travel documents must contain correct and valid information.
- A booking will be considered confirmed only after the required payment and necessary confirmation from our company.
- Customers are responsible for providing required documents within the specified time.
3. Visa & Travel Documents
Visa approval is subject to the rules and decisions of the relevant authorities. AL MADINA INTERNATIONAL TRAVELS does not guarantee visa approval where the decision is made by government authorities or other authorized bodies.
Customers are responsible for providing valid passports and other required documents within the required timeframe.
4. Package & Service Changes
Travel packages, including flights, hotels, transportation, and other services, may be subject to changes due to airline schedules, hotel availability, government regulations, weather conditions, or other circumstances beyond our control.
Where necessary, we may make reasonable changes to the arrangements while attempting to maintain the overall nature of the booked service.
5. Payment
Customers must make payments according to the payment terms communicated at the time of booking.
Any applicable charges, fees, or payment conditions will be communicated to the customer before confirmation of the booking.
6. Cancellation & Refund
Cancellation and refund requests will be handled according to our Cancellation & Refund Policy and the applicable terms of the particular package or service.
Some services, bookings, tickets, visas, or third-party arrangements may be non-refundable.
7. Customer Responsibilities
Customers are responsible for:
- Providing accurate personal and travel information
- Maintaining valid travel documents
- Following applicable travel, visa, airline, hotel, and government rules
- Following instructions provided by our company or authorized representatives
- Arriving at designated locations on time
8. Third-Party Services
Some services may be provided by third parties, including airlines, hotels, transportation providers, visa-processing partners, and other service providers.
Their services may be subject to their own terms, conditions, policies, and restrictions.
9. Limitation of Liability
AL MADINA INTERNATIONAL TRAVELS will make reasonable efforts to provide the booked services as agreed. However, we shall not be responsible for delays, cancellations, losses, or changes caused by circumstances beyond our reasonable control, including government decisions, airline changes, natural events, or other unforeseen circumstances.
10. Website Information
We make reasonable efforts to keep the information on our website accurate and updated. However, package details, prices, availability, schedules, and other information may change without prior notice.
11. Changes to These Terms
We reserve the right to update or modify these Terms & Conditions when necessary. Any changes will be published on this page with the updated Last Updated date.
12. Contact Us
For any questions regarding these Terms & Conditions, please contact us:
AL MADINA INTERNATIONAL TRAVELS
Mobile Numbers:
(+91) 9732038286 / 7001649892