Cancellation & Refund Policy
Last Updated: 08 October 2026
At AL MADINA INTERNATIONAL TRAVELS, we understand that travel plans may sometimes need to be changed or cancelled. This Cancellation & Refund Policy explains the general terms applicable to cancellations and refunds for our Hajj, Umrah, and related travel services.
1. Cancellation by Customer
Customers may request cancellation of their booking by contacting AL MADINA INTERNATIONAL TRAVELS through the contact details provided on our website.
Cancellation requests will be processed according to the terms and conditions applicable to the specific package or service booked.
2. Non-Refundable Services
Certain services and products may be non-refundable, including but not limited to:
- Visa processing and related charges
- Airline tickets and applicable charges
- Hotel bookings
- Transportation arrangements
- Third-party service charges
- Other services or products specifically identified as non-refundable at the time of booking
3. Refund Eligibility
Any eligible refund will depend on the specific package, service provider’s terms, cancellation conditions, and payments already made to third parties.
Where a refund is applicable, the refundable amount will be determined after deducting applicable non-refundable charges and other legitimate costs.
4. Cancellation by the Company
In certain circumstances, we may need to cancel or modify a service due to circumstances beyond our reasonable control, including government regulations, visa restrictions, airline changes, hotel availability, natural events, or other unforeseen circumstances.
In such cases, any refund will be handled according to the applicable service-provider terms and the circumstances of the booking.
5. Processing of Refunds
Approved refunds will be processed through the applicable payment method or as otherwise agreed with the customer.
The time required for a refund may depend on the payment provider, bank, airline, hotel, or other third-party service provider involved.
6. Changes to Bookings
Requests to change travel dates, passenger details, accommodation, transportation, or other booking information may be subject to additional charges and availability.
Such changes will be handled according to the terms applicable to the particular service.
7. Important Notice
Customers are advised to carefully review the package details, payment terms, cancellation conditions, and refund eligibility before making a booking or payment.
For any clarification regarding cancellation or refund, please contact us before confirming your booking.
8. Changes to This Policy
We may update this Cancellation & Refund Policy from time to time. Any changes will be published on this page with the updated Last Updated date.
9. Contact Us
For any questions regarding cancellation or refunds, please contact us:
AL MADINA INTERNATIONAL TRAVELS
Mobile Numbers:
(+91) 9732038286 / 7001649892